Patient Survey Results
Dr. Igel and his staff take patient satisfaction seriously! The quality of the patient's orthodontic journey and the orthodontic outcome are equally important. See the results for yourself - following are the results of a Patient Satisfaction study designed and administered by an independent market research firm. The number listed represents the percentage of patients that responded "Agree" or "Strongly Agree" to the corresponding statement.
96%
When we arrive for an appointment, we feel welcomed by staff.
"Staff is always very friendly and quick to help."
97%
The receptionists are knowledgeable and helpful.
"The front desk staff are amazing..."
95%
Our appointments begin promptly.
"For as nervous as I have been about this, the staff has helped make it as easy as possible."
97%
The orthodontic assistants always greet us warmly, with a smile.
"I like that the staff remembers us and the kids' names and always greets the kids."
97%
The appointment is conducted in a way that makes me feel as comfortable as possible.
"My kids have never complained - they always seem to be treated wonderfully."
98%
Dr. Igel is informative and courteous during each office visit.
"We love Dr. Igel and have referred many patients to him."
98%
My consultation appointment was thorough and I understood the recommended treatment options.
"We drive 85 miles each way to see Dr. Igel - he is that good!"
98%
My financial options were presented in a clear and thorough manner.
"The office has worked with me with payment options and this has been very much appreciated. I don't feel stressed about the monthly payment."
97%
My insurance filing needs are handled in an accurate and timely manner.
"We have never had to be concerned with insurance payments - your staff has handled it all."
98%
I would definitely recommend Dr. Igel to family and friends.
"It is a wonderful place filled with wonderful smiles!"
